Military Jewelry Loans/Military Jewelers

Return Policy

 

Military Jewelry Loans is a company that values our clients; we strive to serve you with an experience that is unlike any other. Military Jewelry Loans wants to ensure that you feel confident in your purchase with our company, therefore we provide the following return policy.

*All financed orders are not eligible for a refund – regardless if a down payment was or was not made. However, the orders are eligible for an exchange of equal value within 10 business days of receipt of your shipment.

*All Custom designed merchandise, class rings, special ordered items, and engraved items are not eligible for returns/exchanges.

All returns/exchanges MUST meet the following guidelines:

All merchandise must be in original condition – unworn/unaltered and accompanied with all original documents, instructions, appraisals, and warranty documents.

Our company must be notified of the changed order within 10 business days of receiving your shipment. The replacement order must be given to the company before your merchandise is sent back to us, so we can send your order immediately after your item is received.

You will be required to pay shipping on the exchanged order, as well as provide tracking/insurance on your exchange order. Military Jewelry Loans/Military Jewelers will not be held accountable for lost or damaged orders sent by the customer without insurance or tracking. All returned merchandise must be sent to the following address:

Military Jewelers
Attn: Exchange Dept
1319 S Glenburnie Rd
Suite # B
New Bern, NC 28562
866-715-0811


Please call us at toll-free at 866-715-0811 with any questions.

 

Thank you,

Military Jewelry Loans/Military Jewelers Staff